To Get Support, Ask for Support
Asking the first question is always the hardest, but the spark you get back makes it worth it.
In November, I made the decision to transition the Perfectly Produce web site and CARE program to a brand new learning management system. I knew going in that I had limited (very limited) web skills, but I knew I had to make the change or I would face the same limitations in 2016 that I had faced to-date. So I took the plunge.
I had no idea at the time of that decision how much learning I had just committed myself to. I have read more about web development in the past four months than I ever thought I would in an entire lifetime.
But I did because I had to for the change I wanted to make. As frustrated as I got, I knew I was being challenged because of a choice I made. A choice that I could define the value of – its purpose. I could because I wanted to.
This experience also put me in my first situation of learning something remotely and having to reach out for help on a forum. The team of developers that created the learning platform were there (on the intimidating support forum) to help me solve my issues. But I didn’t take advantage of that right away.
Rather, it was only after spending three full days trying to research something on my own, without a remote whiff of success, that I finally raised my hand and realized I wasn’t taking advantage of the incredible knowledge base I had available to me.
So, I logged into my account and vulnerably posted my first question. I assumed I would sound completely stupid and the developers would wonder why I was even attempting any part of this site project on my own. I assumed other users of the forum would also think my questions were ridiculous.
But I had no other choice. I needed help, I had resources available, so I posted my first question. Within one day I had my first reply and my first life line to the overwhelming project I had taken on. Immediately when I read the response I felt relief. There was nothing but a genuine desire to be helpful from the developer that responded. Within minutes of receiving that reply I had a starting point to effectively tackle my issue. That spark empowered me to regain my footing and feel confident again.
I am still responsible for applying the knowledge to my own site, the developer and forum support doesn’t do that for me, but that little nudge to point me in the right direction is significant in my success. I use that support weekly now and I should since I pay for it.
When people ask me what is my biggest priority is for the CARE community my answer without hesitation is “making it comfortable for a member to ask their first question”.
Teri Rose, CARE Nutritionist, and one of us waiting to help on the CARE support forums
“I have tried so many different approaches to staying healthy and have never encountered something so useful as CARE. I thought I knew everything there was to know about health. I’m 57 and I’ve always been a nutritional junkie. When I finished my time with CARE, I felt like I had finished a college course packed with so much exciting new information….” Linda, Minneapolis, MN